If the original packaging is not available, use packaging of sufficient strength for protection (ViewSonic will not be liable for items damaged during the return to ViewSonic).

Please write the RMA number on the outside of the box (FAILURE TO REFERENCE AN RMA# WILL DELAY YOUR REQUEST). Please utilize the original packaging whenever possible to prevent damage to the product. If your return is from a bundled promotion, it must include all items in that bundle, including cables and accessories. You may also submit your request online at our Online Support Center by clicking here.Ĭustomers will be held liable for any damage and/or missing pieces.

To obtain an RMA#, please contact ViewSonic at 80. Any units that arrive with shipping damage MUST be reported to ViewSonic within two (2) business days to qualify for replacement or credit.Īny refund or credit request must be accompanied by a Return Material Authorization number, or RMA Number. If the ViewSonic package arrives in poor condition with visible signs of damage due to shipping, please refuse the package and contact ViewSonic customer support immediately at 80. Refurbished (“B-Stock”) products may be returned within fifteen (15) days from the date received for a refund or credit. New (“A-Stock”) products may be returned within thirty (30) days from the date received for a refund or credit. ViewSonic’s refurbished products carry a fifteen (15) day money-back guarantee. PLEASE NOTE: Customers are responsible for shipping and other associated costs with their returns unless the product is defective.Īll new products on the ViewSonic webstore carry a thirty (30) day money-back guarantee.

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